FAQ

Where do you ship?

We currently ship throughout the United States and internationally. Shipping is free on all orders. Orders are processed within 2–3 business days. Estimated delivery time is 7–10 business days for domestic shipping, 10–14 business days for international shipping and 14–16 business days for premium shipping (Monday to Friday). See our Shipping Policy for full details.

Can I return my order if I'm not satisfied?

Yes, you have 30 days after receiving your item to request a return. Items must be unused, in their original condition and packaging. Contact us at sales@mitchellbourne.com to start a return. See our Returns and Refund Policy for full details.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use it on our Track Your Order page.

What if I receive a damaged or defective item?

Please contact us immediately at sales@mitchellbourne.com. We'll arrange a replacement or refund and cover the cost of return shipping.

Which payment methods do you accept?

We accept the payment methods listed on our Payment Policy. All prices are in US Dollars (USD).

How can I contact you?

You can reach our support team by email at sales@mitchellbourne.com, by phone at +1 (518) 807-0332, or through our contact page. We aim to respond within 24 hours.

Contact Information

Store name: Mitchell Bourne
Company name: HRGZ ApexEcom
Company address: 7901 4th St N, Ste 300, St. Petersburg, FL, 33702, United States
Warehouse address: 2446 17th Ave N, St. Petersburg, FL, 33713, United States
Company number: 30-1494947 (EIN)
Phone: +1 (518) 807-0332
Email: sales@mitchellbourne.com

Monday to Friday | 09:00 – 17:00 (ET)
Weekends | 11:00 – 16:00 (ET)

We aim to respond to your inquiries within 24 hours. You can also reach us through our contact page.